Privacy Policy

Emagen AI, Inc. (“Emagen”, “Company”, “we”, “us”, or “our”) operates the Cagen platform and related services (collectively, the “Services”). We are committed to protecting your privacy and giving you control over your personal information.

This Privacy Policy explains how we collect, use, share, and protect information when you use the Cagen platform at cagen.ai, our applications, and any related services.

1. Information We Collect

1.1 Information You Provide

Account Information

Name and contact details
Email address
Company/organization name
Payment information (processed securely through our payment providers)
Profile information you choose to provide

Content and Data

AI agent configurations and customizations
Inputs you provide to AI agents (“Inputs”)
Outputs generated by AI agents (“Outputs”)
Files, documents, and other content you upload
Actions and workflows you create
Store listings if you’re a creator

Communications

Support requests and correspondence
Feedback and suggestions
Survey responses

1.2 Information Collected Automatically

Usage Information

Features used and actions taken
AI agents and actions executed
Performance metrics and error logs
Interaction patterns with the platform

Technical Information

IP address and device information
Browser type and version
Operating system
Time zone and location data
Log data and diagnostics
Error reports and performance metrics (via Sentry)
Usage analytics and session recordings (via PostHog, if enabled)

1.3 Information from Third Parties

Payment verification from payment processors
Authentication information from identity providers
Public information if you connect social accounts

2. How We Use Your Information

2.1 To Provide and Maintain Services

Process your transactions and subscriptions
Execute AI agents and actions
Store and retrieve your organizational data
Provide customer support
Send service-related communications

2.2 To Improve Our Services

With your consent (controllable in settings), we may analyze anonymized usage patterns to:

Enhance AI agent performance and reliability
Develop new features based on actual usage
Optimize platform performance
Improve user experience

Important: We do not use your Inputs, Outputs, or private content to train our AI models unless you explicitly opt-in to contribute to model improvements.

2.3 For Safety and Security

Detect and prevent fraud, abuse, and security threats
Enforce our Terms of Service and policies
Protect users and the platform
Comply with legal obligations

2.4 With Your Consent

Send marketing communications (you can opt-out anytime)
Share success stories (with your permission)
Conduct research (with anonymized data)

3. How We Share Information

3.1 We Do Not Sell Your Personal Information

We never sell, rent, or trade your personal information to third parties.

3.2 Service Providers

We share information with trusted service providers who help us operate our business:

Cloud infrastructure (AWS)
Payment processing (Stripe)
Product analytics (PostHog - self-hosted)
Error monitoring and debugging (Sentry)
Customer support tools
Security services

These providers are contractually bound to protect your information and use it only for providing services to us. Where possible, we self-host services to maintain greater control over your data.

3.3 Cagen Store Transactions

When you purchase from creators in the Cagen Store:

Creators receive necessary transaction information
Your payment information is processed securely
Creators don’t receive your payment details

3.4 Legal Requirements

We may disclose information if required by law or if we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights and property
Prevent fraud or security issues
Protect users or the public

3.5 Business Transfers

If we’re involved in a merger, acquisition, or asset sale, your information may be transferred. We’ll notify you before any transfer occurs.

4. Your Privacy Controls

4.1 Account Settings

You can control:

Profile information visibility
Communication preferences
Data sharing for service improvements
AI model training contributions

4.2 Data Rights

You have the right to:

Access your personal information
Correct inaccurate information
Delete your account and data
Export your data in a portable format
Object to certain data processing
Restrict how we use your data

To exercise these rights, contact privacy@emagen.ai.

4.3 Model Training Preferences

Choose how your data contributes to improvements:

Opt-out completely: No data used for model training
Anonymous patterns only: Share usage patterns without content
Active contributor: Help improve Cagen with your data (with additional consent)

5. Data Retention

We retain your information only as long as necessary to provide services and fulfill the purposes described in this policy:

Active account data: Retained while your account is active
Deleted account data: Removed within 60 days of deletion request
Legal obligations: Some data may be retained longer if required by law
Anonymized data: May be retained indefinitely for analytics

6. Data Security

We implement industry-standard security measures to protect your information:

Encryption in transit (TLS 1.3+) and at rest (AES-256)
Access controls and authentication
Regular security audits and testing
Incident response procedures
Employee training on data protection

However, no system is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

7. International Data Transfers

Our services are provided from the United States. If you’re located elsewhere, your information will be transferred to and processed in the U.S. We ensure appropriate safeguards are in place for international transfers.

8. Children’s Privacy

Cagen is not intended for users under 18. We don’t knowingly collect information from children. If we learn we’ve collected data from someone under 18, we’ll delete it promptly.

9. Cookies and Tracking

We use cookies and similar technologies to:

Keep you logged in
Remember your preferences
Analyze platform usage
Improve our services

Analytics and Monitoring

PostHog: We use a self-hosted instance of PostHog for product analytics to understand how users interact with our platform. This helps us improve features and user experience.
Sentry: We use Sentry for error tracking and performance monitoring to quickly identify and fix issues. Sentry may capture technical information about errors but we configure it to exclude sensitive data.

You can control cookies through your browser settings, but some features may not work properly without them. You can also opt-out of analytics tracking in your account settings.

For more details about cookies, please see our Cookie Policy.

10. Third-Party Links

Our platform may contain links to third-party websites. We’re not responsible for their privacy practices. Please review their policies before providing information.

11. California Privacy Rights

California residents have additional rights under CCPA:

Right to know what personal information we collect
Right to delete personal information
Right to opt-out of sale (we don’t sell your data)
Right to non-discrimination

To exercise these rights, contact privacy@emagen.ai.

12. European Privacy Rights

If you’re in the European Economic Area, you have rights under GDPR:

Legal basis for processing
Data portability
Lodge complaints with supervisory authorities
Withdraw consent

Our legal bases for processing include consent, contract performance, and legitimate interests.

13. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We’ll notify you of material changes via email or platform notification. Continued use after changes constitutes acceptance.

14. Contact Us

For privacy questions or concerns:

Privacy Team

Emagen AI, Inc.

privacy@emagen.ai

Data Protection Officer

dpo@emagen.ai

Mailing Address

1111B S Governors Ave

STE 34529

Dover, Delaware 19904

United States

Your privacy matters to us. We’re committed to being transparent about our data practices and giving you control over your information. Thank you for trusting Cagen with your work.